Data protection for customers is a procedure that safeguards information from cyberattackers and accidental leaks. CX executives who adhere to this approach are able to deliver tailored experiences that build confidence with customers, boost loyalty and improve the bottom performance.
It’s PII (personally identified information), PII, medical records, financial data, or even social https://dataroommanage.blog/secure-document-online-storage/ security number, keeping customer information secure is crucial for maintaining trust. It’s also essential to follow the laws regarding privacy of data, which differ from region to regional (PIPEDA is Canada, HIPAA is the US, and GDPR is the EU).
Set up roles based upon the duties of each employee and assign permissions accordingly. This ensures that if an employee moves on or switches roles the access rights they have change with their new role. It’s a good idea also to encrypt the data in transit and in the rest of the data using tools like 256-key encryption for email communications, or file-level encrypted on systems and servers.
Be sure to shred or crosscut copies of customer records prior to throwing them away. When the computer is shut down clean the hard drive clean or physically destroy it in order to prevent any data from falling into the wrong hands. This simple and proactive step will lower the risk of data breaches.
